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GENERAL
The General Terms and Conditions published on the website http://www.productphotostudio.at apply to all services provided by the Contractor to Clients.
The service provider is the company:
Produktna Fotografija, Miha Šubic s.p.,
Igriška ulica 8,
4226 Žiri, Slowenien
hereinafter: interpreter or author.
The Customer of the Services is any legal or natural person who has confirmed the offer sent by e-mail based on a written request or a business meeting (hereinafter "Customer").
By confirming the offer, the customer declares that he has read the terms and conditions and fully agrees to them.
Subscriber agrees to be of legal age to enter into this Agreement.
The customer undertakes to ensure that all contact and personal data or company data are up-to-date and correct.
The Subscriber undertakes to regularly check the email address provided when ordering the Services.
The client undertakes to inform the contractor of any changes to the email address he regularly uses during the period of active cooperation. The contractor is not responsible if the messages end up in the spam folder on the client's side.
PARTICIPATION PROCEDURE
INQUIRY
Fill out the inquiry form or send a request with defined requirements by email.THE OFFER
Based on the information collected, we will prepare an offer according to the current price list and send it to you by email.OFFER CONFIRMATION
If you agree to the offer, please confirm the offer in writing with a reply email.ZAHLUNG VON 50 % DES PROJEKTWERTES
Nach Bestätigung des Angebots senden wir Ihnen per E-Mail eine Proforma-Rechnung mit einer Anzahlung von 50 % des vereinbarten Betrags.BEGINN DER ARBEIT
Nach erfolgter Anzahlung beginnen wir mit der Arbeit bzw Designprozess.PROJEKTENDE
THE OFFER
The offer is made based on the demand for the contractor's services. The offer specifies the scope of work, a detailed description of the services, possible stages of photography or production, number of corrections, price and other details. The offer will be sent by email and is valid until the specified date or until canceled. All additional services, additional work steps or subsequent corrections will be invoiced additionally.
PRICES AND PAYMENT TERMS
All prices quoted are in EUR and do not include VAT unless otherwise stated next to the price.
Before the work begins, the contractor issues an advance invoice to the client. According to the estimate drawn up, the service requires payment of 50% of the amount of the estimate for the start of the work, unless otherwise agreed. The Contractor begins work when he receives a transfer in his business account in the amount of 50% of the amount stated in the confirmed offer or after sending the confirmation of successful transfer. The remaining amount (50% of the amount) will be paid upon completion of the service (i.e. after confirmation of the last draft) with an invoice issued. Payment information will be sent to the subscriber's contact email address. The invoice will be based on the information entered by the customer in the form provided after confirming the offer and will be sent to the customer's contact email address.
The customer undertakes to settle his obligations within the time limit and with correct information indicated on the proforma invoice.
The client undertakes to settle all obligations upon confirmation of the final draft, i.e. h. transfer the remaining fee to the contractor's business account.
The Client becomes material owner of the Contractor's Works and acquires the right to publish the completed Works upon payment of all obligations to the Contractor.
If the client does not accept and confirm the proposed photographic solutions, the contractor will waive the remainder of the fee. The cooperation is hereby terminated. The subscriber has no right to dispose of the photos received.
In the event that the client has provided the contractor with false or misleading information, has not fully fulfilled its obligations to the contractor within the agreed period or has otherwise violated the terms and conditions, the contractor reserves the right to restrict or interrupt the photo process.
TERMS AND CONDITIONS
The contractor reserves the right to change the prices and performance characteristics of the design packages. Orders placed before the change date will be subject to the old prices and features.
WORKFLOW
The Contractor begins work after payment of the agreed amount on the advance invoice and when the Client delivers the agreed content and/or data required for the implementation of the project.
The execution date is agreed upon when the contractor receives from the client all the precisely defined requirements and products that the client should use for the photo shoot. The agreed deadline may be extended in the event of force majeure, such as: This may change in the event of a natural disaster, hardware failure, extended power outage, or prolonged Internet interruption.
Depending on the type of order, the contractor takes the agreed number of photos. The number of photos is agreed upon when ordering. Since the contractor also uses his design skills for rejected photos, he is also entitled to compensation for rejected designs, but only up to 50% of the value of the basic fee in accordance with the points in the applicable price list.
The contractor strives to take the client's opinions and wishes into account.
RESPONSIBILITIES AND DUTIES
The contractor undertakes to provide all ordered services to a high quality and on time. When taking photos, he takes into account all the requirements and information he receives from the client.
The client is obliged to provide the contractor with all information that the contractor needs for his work.
The contractor is responsible for the proper and efficient execution of his work. The contractor assumes no responsibility for the quality of the final product.
The client undertakes to settle all obligations after the final photos have been taken, i.e. to transfer the remaining amount of the fee to the contractor's business account.
The contractor undertakes to hand over the final photos in all agreed formats to the client or send them by email within 24 hours of payment.
The client undertakes to ensure that the contact details are up to date and to regularly monitor the electronic mailbox specified when ordering the design.
COPYRIGHT
No one may use an author's work in the field of applied arts without the permission of the author or copyright holder.
The material rights of the author are alienable, but the moral rights are inalienable and each subscriber must respect them in accordance with the provisions of the Law on Copyright and Related Rights.
The work may only be changed by the author himself, and by third parties only with the author's consent.
If the client communicates his ideas and initiatives to the author, he cannot claim copyright for a specific work.
Designs remain the property of the contractor; Those rejected can be used without restrictions, those accepted can be used within the framework of inalienable copyright.
Moral copyright allows the author to identify himself as the author of the created work and to sign the work.
The author can request 5 copyrighted copies of his work from the client.
The author has the right to exhibit and reproduce his work for his own promotion and presentation.
COST CALCULATION
The contractor will invoice his services in accordance with the applicable price list or the agreed offer. Normally, for field services, the mileage costs are added to the order value. We assume no liability for any errors. Please request a precise offer or cost calculation before confirming your order. All services (design, graphic preparation or finishing) are billed based on time spent, in half-hourly increments, in accordance with the applicable hourly rate.
SATISFACTION GUARANTEE OR MONEY BACK
The company Produktna Fotografija, Miha Šubic s.p. is committed to providing high quality product photography services. If the customer is not satisfied with the final materials, he has the right to invoke the satisfaction guarantee in accordance with these General Terms and Conditions. The Customer must notify the Company in writing of their dissatisfaction no later than 7 days after receipt of the final materials. The communication must contain a precise description of the reasons for dissatisfaction and possible suggestions for improvement. The Company reserves the right to verify the Customer's information and, if necessary, request further information.
If the final materials are found not to meet the customer's expectations, the company will refund the entire purchase price.
The Satisfaction Guarantee does not apply in cases where the dissatisfaction is due to changes requested by the customer after approval of the final materials. The practice satisfaction guarantee does not apply in cases where a free test photo shoot was previously carried out and the customer approved the materials created.
The company reserves the right to refuse use of the satisfaction guarantee in the event of obvious abuse or unjustified use of the guarantee.
The Company assumes no responsibility for any direct or indirect consequences of Customer dissatisfaction, except to the extent specified in this Satisfaction Guarantee.
The satisfaction guarantee is an expression of our commitment to offering product photography of the highest quality.
RETURN OF PRODUCTS AFTER THE PROJECT IS COMPLETED
The company Produktna Fotografija, Miha Šubic s.p., undertakes to return all products that are part of the photo shoot. All products that have not been opened, used, or otherwise altered from their original condition for the purpose of photography are included. We ask all customers to pick up their products after the photo shoot or to inform us within 7 days of the end of the photo shoot at the latest. We keep all products in our studio for a maximum of 30 days after the photo shoot. If the Customer does not collect the Products within 30 days, the Company is not obliged to further store the Products as it has limited storage facilities for this purpose.
CHANGES TO TERMS AND CONDITIONS
The contractor is free to change the terms and conditions or the range of services. Such change will become effective on the 8th day following its publication on the Provider's website.
The client undertakes to regularly visit the contractor's website and find out about any changes.
RESOLUTION OF DISPUTES
Any dispute arising under this Agreement will be resolved by agreement between the Parties. If no agreement is reached, the disputes will be decided by the competent court in Ljubljana.
DISCLAIMER*
The Contractor is not liable for any occasional problems in the operation of the website, possible inaccuracies in information or for possible damage resulting from the use of incorrect or incomplete information. The provider reserves the right to withdraw from the contract or to execute the order if there is a significant error in the offer. Elements due to which the provider would not have agreed to conclude the contract are considered fundamental errors. The errors mentioned also include obvious errors in the price, which may be due to technical and other problems.
All rights reserved.
GENERALLY*
The contractor may change the content of the general terms and conditions at any time in accordance with his decision and changing terms and conditions.
The contractor will inform users of changes to the general terms and conditions in the usual reliable manner - by publishing them on the website. The user will be deemed to have agreed to the changes to the General Terms and Conditions if he or she continues to use the website after the changes have been published.
The General Terms and Conditions were last updated on: November 22nd, 2025.